FAQ

Frequently asked Questions.

Size & Fit

On the individual product pages we give you advice on the fit of the garment so that you can find the right size. the size table gives you further orientation. If you are still unsure, please feel free to contact us. Just write an email to office@anotherfitchick.com and we will be happy to advise you.

here you can see the size charts

Yes, if you have any questions or suggestions, we are very happy to help:

mobile under the number: 0176 82671479

by email: office@anotherfitchick.com

via Instagram Direct Message to: anotherfitchickofficial

Returns, Exchanges & Refunds

Yes, you have a 14-day right to cancel your order. This means that you have 14 days (including public holidays and weekends) to return your order to us after receiving the goods. Once we have received the return, you will receive a refund of the purchase price including shipping via bank transfer to your bank account.

If you wish, you can give us feedback and tell us the reason for your return on the return note sent with you.

We do not bear the return shipping costs; you would have to cover them yourself.

If the clothing already shows defects when you receive it, please contact us by email (office@anotherfitchick.com).

You then either have the option of getting your money back, or we will repair the goods or send you a replacement delivery.

In warranty cases and incorrect deliveries, we will of course reimburse you for the shipping costs.

Yes, if you have any questions or suggestions, we are very happy to help:

mobile under the number: 0176 82671479

by email: office@anotherfitchick.com

via Instagram Direct Message to: anotherfitchickofficial

Shipment

We use local shipping service providers.

As soon as your order has been packed and is on its way to you, you will receive an e-mail from us. This message contains a tracking number so that you can track your package online via DHL live tracking on its journey to you.

Since the goods are produced exclusively for you, they are usually at your home after 21 to 28 days

We ship with DHL GoGreen.

Please note that there is no delivery on Sundays and public holidays.

Yes, if you have any questions or suggestions, we are very happy to help:

mobile under the number: 0176 82671479

by email: office@anotherfitchick.com

via Instagram Direct Message to: anotherfitchickofficial

Sustainability

We source and produce our clothing locally in Augsburg [Made in Augsburg].

With all our materials - from the fabrics to the bra cups to the packaging materials - we pay attention to quality, sustainability and aesthetics. We also only work with companies that share the same philosophy as us and are committed to sustainability through innovation and tradition.

We make sure that our textiles are produced fairly and have therefore decided to produce in Europe.

We source our fabrics from a Milan textile production facility with a long tradition and a focus on sustainability. The garments are then manufactured exclusively in a company in the Augsburg district, which has specialized in the production of sportswear for 70 years. Another Fitchick is Made in Augsburg.

The word prêt-à-porter comes from the French and means "ready-to-wear" or "ready to wear".

The clothes can be ordered in standard sizes, so "ready to wear". In contrast to mass-produced goods, prêt-à-porter fashion is not available from stock. Our collection pieces are limited edition and made exclusively for you after you place your order.

Slow fashion means that the items of clothing you order are not kept in stock, but are only produced when the order is placed. They are made in appreciative manual work under fair conditions in Germany.

Slow fashion also means that we make sure that our products can be worn for longer due to the quality of the workmanship and the high-quality materials.

We also offer a repair service if one of your parts should break.

It was important to us to create fashion that is as timeless as possible, which is not subject to any trends, but is simply always "in".

...restore the value of the textile industry and cause a small revolution against fast fashion products.

...to support local production and thus make us more independent from other countries.

...to inspire my fellow human beings to adopt an active and healthy lifestyle. Whether at home with friends or when I share my outfit on social platforms.

Wash & Care

You can find washing and care instructions individually for each item in the shop and here .

Proper textile care ensures that your garment stays beautiful. So you can wear it for a long time in the spirit of sustainability. We have left tips on proper care for each item in the shop under “Care Instructions”.

Please be sure to follow our information on proper care on our website and/or on the care label, as we assume no responsibility for improper treatment.

Yes, if you have any questions or suggestions, we are very happy to help:

mobile under the number: 0176 82671479

by email: office@anotherfitchick.com

via Instagram Direct Message to: anotherfitchickofficial

Prices

We focus on quality instead of quantity, which means that we pay attention to the added value of each item individually and bear responsibility along the entire supply chain.

With us you can be sure that you are paying a fair price that ensures that the appreciation for every company involved in this product is given.

We want to encourage rethinking - with every purchase from Another Fitchick. The future is in our hands. So let's act on it.

Yes, our prices are stable, but there are also discount campaigns on certain occasions.

These will be announced in advance. If you follow us on social media, you are always up to date and will be the first to know when we are running an action.

size chart

Find out here how to determine the right size